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We would like to thank you for trusting us with your product purchase. There are a lot of options available out there and we appreciate your business. If for some reason you decide things aren’t quite as they should be, we want you to feel comfortable that there are options available to you. H&Y UK will always strive to remedy any issue that might arise.
If you require assistance or advice, Please use the contact button at the top of the page or email us at: firstname.lastname@example.org
Terms & Conditions of Sale
Welcome to the H&Y Filters UK website.
By using this website you agree to be bound by the following terms and conditions.
Monday to Friday 9.00am – 5.00pm | Saturday 10.00am – 3:00pm
All statements, guarantees or warranties in our terms of trading are in addition to and do not affect your statutory rights.
Customers have two working days to report any missing items from their order. This also has to be verified by H&Y Filters UK
Prices are fully inclusive of VAT. Additional delivery charges are clearly displayed before an order is placed. All brand names are trademarks of their respective companies. Product images featured on the site are for guidance only and are not always an exact match of a product.
Availability of a product cannot be guaranteed, some specialised items are not in stock and may take a few extra days to be delivered, please check availability with H&Y Filters UK if you require immediate dispatch on your order. H&Y Filters UK reserve the right to abstain from fulfilling an order if the description or price is listed incorrectly, you will of course be notified, at which point you will be informed of the correct price, details, availability, and be given the choice to proceed with the order unless the product is unavailable from our supplier.
H&Y Filters UK make every effort to get the original details correct but take into consideration different situations. No contract exists between the Customer and H&Y Filters UK for the sale of any goods or services until we have received and accepted your order and we have received payment in full (in cleared funds). The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, we will inform you as soon as possible.
Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, H&Y Filters UK will not be liable for any loss or damage suffered by you through reasonable or unavoidable delays in delivery. We operate from Monday to Saturday and orders received after 12pm will be processed on the next business day. Before placing an order, the customer will be requested to accept/decline our terms and conditions. Orders will only be processed if acceptance is indicated and therefore the customer is deemed to have accepted these terms and will abide by them.
Orders dispatched by our carriers will require a signature upon receipt. Orders are sent via Courier. Orders placed before 12pm Monday-Friday (excluding Bank Holidays) are dispatched the same day. Orders placed after 12pm are dispatched the following business day.
We cannot be held responsible for delays caused by Courier. For all Internet orders, an e-mail is sent to advise the date of dispatch. This also serves as an acceptance of your order and notes your right to cancel your order. We cannot follow up non-delivery of orders until at least 5 days have elapsed from the date the tracking e-mail is sent.
When placing an order by credit/debit card, goods will only be dispatched to the cardholder at the address where the credit/debit card is registered, unless Verified by Visa or MasterCard SecureCode passwords are used during the payment process.
Your right to cancel the purchase (Distance Selling Regulations)
If you wish to cancel a purchase, you may do so within 14 days from receiving your order or within 14 days from the date of purchase of a service. You must in such case notify H&Y Filters UK by email, we cannot accept returns/cancellations if we have not been notified in writing before this period has lapsed. When H&Y Filters UK has confirmed the cancellation; you will be provided with a returns form for the order. The canceled order must then be returned to the address notified to you by, within 14 days after the cancellation was made. The item(s) must be in the condition in which delivered and packed. You may open the packaging and examine the product(s). However, the item/s must be returned undamaged and properly packaged in the same saleable condition as you received it for the cancellation to be valid.
If only part of the order is returned, only a corresponding part of the purchase price will be refunded to you. H&Y Filters UK will refund any payment for the purchase as soon as practicable and at the latest within 30 days.
The Customer is responsible for the cost of return carriage and insurance for all goods returned to H&Y Filters UK under distance selling, H&Y Filters UK can, however, arrange a collection for a fee of £15.99 (Uk mainland only).
When you return goods to us in accordance with the contract, you the customer must take reasonable care to ensure that we receive the goods and that the goods are not damaged in transit. If you do not exercise reasonable care and the goods are damaged, we may claim against you for breach of this statutory duty. If a customer fails to return the goods despite being required to buy the contract, then we may claim against the customer for breach of contract.
The Distance Selling Regulations do not normally apply where a customer has already examined goods in store and then later orders those goods by distance means, as there is not exclusive use of distance means. The purpose of cancellation is to allow inspection when that has not been available pre-contract, and the definition of a distance contract envisages that the entire process is by distance means.
No liability for any claim for damage or non-functionality shall be accepted unless the purchaser notifies H&Y Filters UK in writing within fourteen days of delivery. This period may be extended at the sole discretion of H&Y Filters UK where the manufacturers’ replacement exceeds this deadline. No liability for any claim for missing items such as manuals, etc. shall be accepted unless the purchaser notifies H&Y Filters UK in writing within fourteen days of delivery. No liability for any claim will be accepted in the case of goods differing in quantity or descriptions from the particulars given on the delivery note unless H&Y Filters UK is notified in writing by the purchaser within seven days of delivery and the onus is on the purchaser to prove any shortage.
Under the Consumer Rights Act 2015, you (the customer) may be entitled to a refund, replacement or repair where goods are faulty, or not as described. In other cases, for example, where you, the consumer have changed your mind, or an item is an unwanted gift; there is no automatic right to return goods.
However, H&Y Filters UK offer a 30-day exchange for most products (see exclusions below*). All items considered for a credit note, re-stock or exchange must be returned “as new” unused and unopened condition, free of visible marks, scratches or defects, complete with all intact packaging materials/box and your original receipt. This does not affect your legal rights, including your right to claim a refund, replacement or repair where the goods are faulty or miss-described.
Under the Consumer Rights Act, you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund.
This right is limited to 30 days from the date you take ownership of your product.
Items that have been opened are subject to a minimum re-stocking fee of 20%. After 30 days all merchandise is considered used and may be considered for trade-in purpose only.
All returns are subject to inspection and return approval by a Manager.
We reserve the right to charge for missing or damaged merchandise and parts. If we determine that an item is returnable but does not meet all our guidelines, we reserve the right to charge a restocking fee. The fee charged may vary according to the item’s condition, the state of the item’s packaging and the item value. The minimum restocking fee is 20%, and the maximum is 50%. This is based upon the till receipt purchase price of the item only and does not cover any transport costs.
Upon approval of a return the following conditions must be met prior to a credit, re-stock or exchange:
- The item must be accompanied by the original receipt (not a copy).
- The total will be refunded in the fashion it was paid (credit card, debit, etc.).
- If any refund is given by credit card or debit, the original cardholder must be present.
- We reserve the right to refund cash purchases by cheque or gift voucher.
- Where an order has not been dispatched, but the customer wishes to cancel the
order (for any reason), the customer accepts liability for any and all processing fees
incurred by H&Y Filters UK in acceptance of the order (e.g, PayPal).
H&Y Filters UK will not accept goods for credit or rectification unless such return has been authorised by H&Y Filters UK, and the goods are received by H&Y Filters UK in stock condition with original packaging. To obtain authorisation please contact us by email. H&Y Filters UK retain the right at our sole discretion whether to accept the return of the goods, or whether to rectify the goods or whether to issue a credit note in respect thereof.
H&Y Filters UK reserves the right to charge a restocking fee on goods returned for credit that are not in stock condition. The stock condition would be described as the product being in new condition with all software and product seals intact, not damaged or marked in any way, supplied with all the original accessories and packing and not registered for warranty with the manufacturer and not claimed for any cashback promotions. The purchaser shall unless otherwise stated be responsible for the cost of outward and return carriage and insurance of all goods returned by the purchaser to H&Y Filters UK for service or credit.
Goods shall be at the risk of the purchaser until actual receipt of the goods by H&Y Filters UK. The onus of proof of safe delivery shall rest with the purchaser.
All returned items must contain a copy of the original receipt and a returns form. All items returned to H&Y Filters UK by prearrangement and found to contain no fault, will be subject to up to 20% restocking charge (for goods returned outside the 7 days cooling off period), providing the goods are in original stock condition. Any downward variation of this restocking charge shall be at the sole discretion of H&Y Filters UK. No credit shall be allowed for goods until they have been received completely.
The extent of the H&Y Filters UK liability to the purchaser for any default or breach whatsoever and howsoever arising shall in no case exceed the invoice value of the goods and CH&Y Filters UK shall in no circumstances whatsoever be liable to the purchaser in respect of any loss or damage whether suffered by the purchaser and whether direct, indirect, consequential, or however else arising.
If any part of these terms and condition shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions. This contract is and shall be deemed to have been made in the UK and shall in all respects be governed by UK Law.
The purchaser is responsible for deciding on the suitability of the goods offered for any particular use and for the given in good faith by our suppliers, but H&Y Filters UK do not guarantee their accuracy. Goods are subject to availability; H&Y Filters UK will not be responsible for compensating the purchaser for any other losses, which may be suffered if we cannot supply the goods. Any dates specified for the delivery of the goods are approximate only and H&Y Filters UK shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods. Customers must be over 16 or have consent from someone holding parental responsibility.