Get in Touch With Us

Have a question about one of our reviews, spotted something that needs updating, or want to tell us how your experience at a poker site matched (or didn't match) what we wrote? This page explains how to get in touch and what happens once you do.

How to Reach the Team

Email is the best way to contact us. Write to [email protected] and a member of the team will read your message personally — we don't rely on automated replies. Let us know upfront what your message concerns (a specific brand, a bonus offer, a correction, or general feedback) so we can route it to the right person and get back to you sooner.

We aim to respond within two working days. During busier periods it can take a little longer, and we appreciate the patience.

What We Can Help With

• Questions about our rankings — If you want to understand why a room like Coinpoker or Bovada sits where it does, or how a welcome bonus figure was sourced, ask us directly.
• Corrections — Bonus terms, deposit methods and licensing details change. If you've noticed something on the site that looks out of date — a wagering requirement, a payment option, an offer amount — tell us and we'll check it against the operator's current terms.
• Content suggestions — If there's a format, region, or comparison you'd like us to cover in more depth (rakeback structures, crypto deposit options, tournament schedules), we're glad to hear it.
• Partnership or editorial enquiries — If you represent a poker operator or a related business and want to discuss working with us, introduce yourself and explain what you have in mind.
• Concerns about gambling harm — If you or someone you know is struggling to control their gambling, please say so in your message. We'll point you toward independent support, and in the meantime you can call the National Problem Gambling Helpline at 1-800-GAMBLER, available in the US.

What This Site Can and Can't Do

Poker Sites is an independent comparison and review resource. We research and rank real-money poker sites and apps on factors such as licensing, traffic, game variety, rake and rakeback value, and cash-out speed. We do not accept, process or hold player funds, and we can't intervene in a dispute between a player and an operator, resolve account or withdrawal issues, or offer legal or financial advice. For account-specific problems, the fastest route is always the operator's own customer support team.

Where this page's contact focus doesn't cover what you need — for example, if you're researching alternative markets — you may find our coverage of trusted non-GamStop casinos in the UK useful, though note that's a separate market to US-regulated poker.

A Note on How We Work

Some of the links and offers on this site are commercial, meaning we may earn a commission if a reader signs up through them. This never decides our rankings — editorial ratings are based on our own research criteria, not on which operator pays the most. If you believe an offer, term, or claim on the site is inaccurate, that's exactly the kind of message we want to receive; accuracy matters more to us than any single partnership.

We also take our responsible gambling messaging seriously. Every review carries reminders that poker involves real financial risk, that no site or strategy guarantees winnings, and that play is intended for adults aged 21 and over in most regulated US states (18+ in a small number of jurisdictions). If you'd like to flag that this messaging is missing or unclear anywhere on the site, please let us know directly — that's a correction we'll act on quickly.

Before You Write In

A few quick checks can save time on both sides:

1. If your question is about a specific bonus or promotion, check the operator's own terms page first — offer amounts and playthrough requirements can change without notice on the operator's side.
2. If you're reporting an account or payment issue, contact the poker site's support team directly, since we don't have access to individual player accounts.
3. If you're reaching out about problem gambling, mention it clearly so we can respond with the right resources rather than a general reply.

Whatever the reason for getting in touch, thank you for taking the time. Reader feedback is a real part of how we keep this site accurate and useful.